At PROTEUS420, we know that great software is only half the equation. What truly sets a platform apart is the people behind it. That’s why we’re introducing PROTEUS Concierge—a dedicated agent service built to give your business direct, ongoing support from someone who knows your operation inside and out.

Think of it as your personal guide to getting more value, more clarity, and more confidence out of the tools you already use every day.

Here’s what you can expect—and why so many PROTEUS clients are making the switch.

Here’s how PROTEUS Concierge will transform the way you work with us—starting now.

Proteus Concierge illustration

Why Concierge? Why Now?

The cannabis industry is fast-moving, fragmented, and constantly evolving. Our clients have asked for more personalized attention, faster resolutions, and clearer communication channels. PROTEUS Concierge was created to do exactly that—give every business a dedicated agent who understands their unique setup, goals, and growth plan.

With PROTEUS Concierge, you’ll never have to repeat yourself or bounce between departments again. Your Concierge Agent is your primary contact across support, training, compliance questions, and platform optimization.

What You’ll Get with PROTEUS Concierge

This isn't just another support tier. It’s a strategic service designed to provide:

  • We will conduct Quarterly Business Reviews to ensure strategic and product development alignment
  • We will assign a strategic account representative who knows your business inside and out
  • Priority access to support and escalations
  • Onboarding coordination and workflow optimization
  • Proactive check-ins and system reviews
  • Guidance through regulatory updates and product changes

How It Works

Once enrolled in PROTEUS Concierge, you’ll be introduced to your assigned Concierge Agent. From that point forward, they become your go-to for anything related to your PROTEUS system.

Here’s what the first 30 days look like:

  1. Kickoff Call
    You’ll meet your agent, align on goals, and review your current system setup.
  2. Custom Action Plan
    Ensure smooth adoption acress your team, proactive and safeguarded performance and consistency tailored for your business operations.
  3. Weekly Touchpoints
    For the first month, expect weekly check-ins as we fine-tune the platform to fit your team’s needs.
  4. Always-On Support
    After onboarding, you’ll continue to work directly with your Concierge Agent anytime help is needed.
Dedicated support agent

PROTEUS Concierge Highlights Checklist

Why Clients are Upgrading to Concierge:

  • One agent who knows your account inside and out
  • Faster resolutions through priority routing
  • Ongoing training and optimization help
  • Better system adoption for new staff
  • Less time explaining tickets or repeating issues
  • More value from the PROTEUS420 platform
  • Proactive updates on new features and rules
  • Clear accountability and better outcomes
  • Peace of mind with expert guidance

Proteus Concierge Places Partnership over Support

Every cannabis business is different. Your support should be too. With PROTEUS Concierge, you get more than a platform—you get a partner who’s with you at every step.

We’re here to help you grow smarter, faster, and more confidently.

Connect with our team to enroll in PROTEUS Concierge today.